Frequently Asked Questions
Everything you need to know about your Ado Official Music Shop order
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by location but generally range from 10-21 business days.
Do you offer international shipping?
Yes, we ship our official merchandise and physical music releases to fans worldwide. Please note that customs fees and import duties may apply depending on your country.
Can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery status.
What is your return policy for merchandise?
Unopened and unworn items can be returned within 30 days of delivery. Please note that digital downloads and opened physical media (CDs/Vinyl) are non-refundable.
Are all products official Ado merchandise?
Yes, every item sold on the Ado Official Music Shop is 100% authentic, licensed merchandise produced in collaboration with the artist and management.